Financial Services doesn’t just outsource more than other industries – it has more companies at the leading edge of sourcing. They have more Enterprise Innovators who partner to innovate, not just cut costs – while bringing in more revenue and gross profit.
- Create new business and operating models –> increasing agility
- Be better at anticipating market shifts –> improving responsiveness
They are partnering to innovate — not just outsource — in their journey to become a leader in customer experience and service.
Learn more in the new Financial Services view of sourcing, “Partnering for innovation in financial services” (based on the results of the Center’s broader Sourcing study, “Why partnering strategies matter“). Written by Caitlin Halferty, Managing Consultant, IBM Center for Applied Insights; and Andrew Lipp, Global Strategy Leader for Banking and Financial Markets. Read or download the .PDF.
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– Posted by Regan Kelly