I know that this is not the place to discuss politics, so I WON’T :-)
However, one truth that has come up for me in watching the political process here in the United States is worth mentioning, because I learned its lesson at IBM.
From the time of hire, it was instilled in me that disparaging one’s competition wasn’t aligned with our values of excellence at IBM — and that selling based on the merits of the excellent products, services, and the brand that you offer is a differentiator that is hard to beat.
Over the years, especially since I founded my own business (now 17 years ago), I’ve learned that at the heart of EXCELLENCE —this long-held value and standard of conduct has proved its worth.
When you meet a competitor at the intersection of your differences, there is something that feels good inside to have built capability, know-how, and conviction in living up to the promise of IBM values at work. It still remains with me. In reflection, I see that striving to be one of the best — living up to the highest standards of excellence in all you deliver — speaks for itself.
I found a quote from Thomas J. Watson, Jr. written in 1968 that was passed down to me as a new IBM manager. He was talking about not disparaging other people, products, or services.
“We always will depend for our success upon the excellence of our own products, our own services, our own people. That’s basic.” — Thomas J. Watson, Jr. circa 1968
Related blog on Excellence
What’s at the heart of EXCELLENCE in your work and life?
What lessons have your learned?
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