Watson will now be taking your calls: the IBM Jeopardy!-winning supercomputer is getting a job in customer service.
IBM has unveiled the IBM Watson Engagement Advisor, which uses cloud-delivered mobile and online chat technology to assist customers anytime and anywhere. (Jon Simon/Feature Photo Service for IBM)
The IBM Watson team is pleased to announce the IBM Watson Engagement Advisor, designed to revolutionize how companies and their customers interact with each other over the lifetime of their relationships.
The IBM Watson Engagement Advisor is a smart assistant whose services can be used in many industries, especially those that receive many customer service calls, including retailing, banking, insurance and telecommunications. It will help customer service agents and customers get the answers to their questions via an “Ask Watson” feature available through mobile devices, online chat sessions, email, and other means.
The Watson Engagement Advisor will be able to quickly address customers’ questions, offer advice to guide purchasing decisions, and troubleshoot problems. In other words, when you need customer service, you might soon be interacting with Watson.
Read more on this new era of computing.
Video: Announcing the IBM Watson Engagement Advisor
.PDF: IBM Watson Engagement Advisor – Transforming the way people and organizations interact over the lifetime of their relationship
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- Posted by Regan Kelly