IBM’s Culture of Service: Finding Time to Participate

Kathy Pham on a project with Orlando fourth grader Tamara

The author with her protégé Tamara, a fourth-grader in Orlando.

In this essay at Citizen IBM, IBMer Kathy Pham shares what she’s learned about finding the time to forge connection and community while spending most of her weekdays traveling as an IBM “road warrior”.

See how Kathy – a Business Analytics and Optimization Senior Consultant with IBM Global Business Services – navigates the mobile lifestyle while still finding the time to be engaged in personally fulfilling projects. She’s happy to be part of a company that provides “so many unique opportunities for service,” said Kathy. Find out how she does it.

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Related:

IBM: A Culture of Service

Greater IBMers, whether or not you are a current IBMer, how do you participate? Tell us YOUR story in the Leave a Reply field.

- Posted by Regan Kelly

‘Our work is one of service’ leadership in action for Hurricane Sandy victims

Theresa Mohan, IBM Senior Regional Counsel (Photo credit:  Law.com)

Theresa Mohan, IBM Senior Regional Counsel (Photo credit: Law.com)

Our leadership lesson #3 from Watson was “Our work is one of service.”, and IBMer Theresa Mohan, Senior Regional Counsel is doing just that.  After helping her mother clean out her house after Hurricane Sandy hit, Theresa realized that the residents needed help filing for assistance from the Federal Emergency Management Agency (FEMA) due to lack of clarity to the process.  So Theresa recruited some fellow attorneys, set up a tent with computers and an Internet connection, and spent the next four weekends with her colleagues helping people get through the process.  She continues to work with a network of legal service providers and volunteers in coordinating and tracking assistance for Sandy victims, with the help of software donated by IBM.

Read the full story and more about IBM’s other pro bono legal assistance work below:

–Posted by Julie Yamamoto, Program Manager, The Greater IBM Connection

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The January 2013 theme for The Greater IBM Connection is ”leadership”, and The Greater IBM Connection will be sharing various tips, tools, and resources on this topic.

IBM Brazil Wins 30th Annual AmCham ECO Award — today on Citizen IBM

IBM Brasil Corporate Citizen team at the ECO Awards ceremony

IBM Brasil Corporate Citizen team at the ECO Awards ceremony

The American Chamber of Commerce in Brazil (AmCham Brasil) has recognized IBM with a 2012 ECO Award for “Strategy, Leadership, Innovation and Sustainability.” AmCham represents about 5,000 companies in Brazil and throughout the Americas, and called out IBM for its integrated Smarter Planet vision in addition to IBM’s global support of citizenship initiatives. Read more about how IBM’s values and practices speak directly to ECO Award’s principles of “company and community.”

Today’s article appears in English and Brazilian Portuguese.

–Posted by Julie Yamamoto, Program Manager, The Greater IBM Connection

IBM Centennial Grant supports movement for green schools in Singapore with SMART meters

singapore greenToday on Citizen IBM, Corporate Citizenship Manager and Singapore Green Building Council member Kok Chin (KC) Tay details how an IBM Centennial Grant is helping to support Singapore’s national movement for green schools. Specifically, a public-private partnership between IBM and Singapore’s Ministry of Education established Project Green Insights to help secondary and post-secondary students understand issues related to energy efficiency and environmental sustainability through education and hands-on projects.  Supported by an IBM Centennial Grant throughout 2012, this pilot program has developed strategies and activities to raise awareness around energy efficiency in 20 academic institutions in Singapore. Participating schools (19 secondary schools and one technical institute, the Institute of Technical Education College East) installed SMART meters to monitor live energy usage, and either created or strengthened their green clubs and developed “green ambassadors” among their student population to develop insights and actions based on the data from the meters projects.

Read more about it here: 
http://ibm.co/SXhI4t

singapore green2

Institute of Technical Education College East, Singapore

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IBM Centennial Grants have helped enable programs to improve access to public information in Latin America, connect India’s rural entrepreneurs to outside markets, provide computer training for Ireland’s older citizens, create better lives for Turkish children with disabilities, and help Vermont (US) residents manage energy better through a program similar to Singapore’s Project Green Insights.

–Posted by Julie Yamamoto, Program Manager, The Greater IBM Connection

The Skills Gap: U.S. Requires a New Educational Model for Economic Growth, Says IBM’s Stan Litow

Linking educators and employers is key to economic recovery and maintaining American global competitiveness

by Stanley Litow, IBM Vice President of Corporate Citizenship and Corporate Affairs and president of the IBM International Foundation, in U.S. News and World Report

Author Stanley Litow

Although the latest U.S. employment numbers are trending positively, there remain deep and systemic issues that have made fuller economic recovery elusive. Chief among these is the disconnect between the availability of skilled workers and the tens of thousands of good jobs waiting to be filled. Our understandably intense focus on restoring full employment in the current down-cycle economy has led some to relegate education and education reform to the back burner.

But we do so at our peril. The fact of the matter is that a redesigned and stronger educational system is essential to a sustainable economic recovery. We do ourselves—and future generations—a disservice if we fail to acknowledge this critical relationship.

Teachers and administrators say students are more focused with the shorter week, but critics are skeptical.

Recent statistics from the U.S. Department of Education indicate a significant increase in high school completion rates. That would have been great news had it happened more than 40 years ago, when a high school diploma still was either a ticket to a middle-class lifestyle or meaningful preparation for postsecondary education. In 1970, nearly 75 percent of people with only a high school diploma were middle class. But that’s ancient history in a world where the time between generations shrinks every year. In less than 10 years, fully two thirds of all middle-class jobs will require postsecondary education or training. Workers with only a high school diploma—including the 75 percent of community college students who fail to complete their associate degrees—will have few opportunities to earn more than poverty wages.

According to The College Payoff: Education, Occupations, Lifetime Earnings report by the Georgetown University Center on Education and the Workforce, the United States currently has 29 million middle-class jobs that require at least two years of postsecondary education or training, with an additional 14 million jobs coming online over the next 10 years. These current and future jobs span industries such as healthcare, information technology, business, professional services, and office and sales support. In addition, many of these jobs offer entry to lifetime careers, especially for the 30 percent of community college graduates who go on to complete their bachelor’s degrees.

It is clear that education is firmly linked to economic growth. But simply funding education without reforming it is a mistake. To achieve education performance results that are meaningful in today’s economy, we need to commit to both support and innovation. We need to retool our school systems to enable businesses, educators, and communities to collaborate on strategies that leverage diminishing resources to the greatest advantage for our young people.

Two initiatives that have the potential to maximize educational performance and create solid economic value are career and technical education (CTE) and a new approach to professional apprenticeships. Implementing these programs via deep collaborations across businesses and education systems at all levels could refocus billions of dollars of current funding on innovative solutions to the challenges facing our young people in the 21st century, and offer larger numbers of them a ticket to opportunity.

Today’s CTE programs replace what we used to call vocational education—now an outmoded model. Twenty-first century CTE programs must emphasize public-private partnerships between educators and employers, and ensure that school curricula are academically rigorous and economically relevant. Working together, educators and employers can structure course content and classroom experiences to create a seamless link between education and careers. One such partnership is the collaboration among the New York City Schools, The City University of New York, and IBM on New York’s Pathways in Technology Early College High School (P-TECH), a grade 9-14 school that confers both the high school diploma and an associate degree in technology. Now entering its second year, P-TECH is achieving exciting results that are both replicable and scalable nationwide. The core concepts of this initiative are embodied in the U.S. Department of Education’s Blueprint for Education Reform.

Adopting a new approach to professional apprenticeships enables us to link education to employment in another important way. In Enterprising Pathways: Toward a National Plan of Action for Career and Technical Education coauthors IBM and Opportunity Nation suggest repurposing Federal College Work-Study funds (currently about $1 billion that provides on-campus wages for nearly 1 million college students) to help pay salaries for off-campus jobs that are directly connected to the students’ academic majors and intended careers. Replacing “cafeteria work” with meaningful professional apprenticeships with a built-in funding source, these new-model work-study jobs could be in the public, private, or nonprofit sectors. But these jobs must be designed to build skills, not just provide funds to pay tuition; they can and should do both. The distinguishing characteristics of these jobs would be the opportunities they would offer for college students to learn relevant skills to advance their learning and careers.

Working together to connect education to careers, educators and employers will help millions of our young people prepare for both higher education and meaningful lifelong employment. The United States has a distinguished history of adapting educational requirements to evolving market demands to maintain a competitive and stable economy. America enacted historic initiatives that increased mandatory education from eighth grade to high school, and later enabled broad access to higher education via the GI Bill. Both were education initiatives that fueled unprecedented economic growth. Just as we did in the past, it is now time for us to invest our efforts and resources in new educational models that will grow the skills of our young people and strengthen America’s global competitiveness.

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What steps do you think should be taken first?

 

IBMer Greg Daws Shares Corp. Service Corps (CSC) Experience at Indore, India

Greg Daws, IBM Australia, shares his Corporate Service Corps (CSC) Team India 17 experience by enjoying the culture around India and visiting the places in Indore. Greg and his team were charged with helping the Labour Commission to address some of the issues faced in that society.

http://delfyaventurasenindia.files.wordpress.com/2012/03/dsc01748.jpg?w=569&h=427

The India 17 team (missing Greg Daws)

If you would like to read more about the program, visit
http://www.ibm.com/ibm/responsibility/corporateservicecorps/

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As a current or former IBMer, have you ever taken part in a Corporate Service Corps assignment? What was it like? Tell us about your own experience below.

Supporting Nigeria’s Small Businesses – Citizen IBM

by Remi Abere, Citizen IBM

Remi Abere

As Africa’s most populous country (and the seventh most populous country in the world), Nigeria accounts for between 60 percent and 70 percent of the trade and investment flows in the West Africa sub-region. The human capital implications of this evolving regional dynamic on Nigeria’s trade, investment, economic development and growth is becoming increasingly obvious.

The bottom line is that there are huge skills gaps in business management and public sector administration.

IBM decided to help close the skills gap in Nigeria’s small business milieu as part of its social investments and continued commitment to Africa’s economic growth. Recently, we conducted a project management workshop for 30 young entrepreneurs in Lagos – a city of nearly eight million people, and Nigeria’s economic and industrial hub. The workshop was enabled by an IBM Service Grant, and was the first of its kind in the Middle-East/Africa region. IBM South Africa wordle

Collaborating with FATE Foundation, a wealth creation and skills development non-governmental organization, the IBM Service Grant Workshop was attended by young entrepreneurs involved in internet marketing, printing, event management, furniture making, catering, agriculture, renewable energy, research, healthcare, carpet retailing and market research. The workshop has helped in no small measure to create fresh organizational perspectives, and prepared the budding entrepreneurs for the competition and business development challenges of their respective sectors.

“As a proactive and responsible corporate citizen, IBM will continue to help galvanize knowledge and skills acquisition for small businesses in Nigeria and the rest of West Africa. Despite concerns over funding support for small-sized businesses, finance and cash flow management appears to be the least of their headaches.” – Taiwo Otiti, Country General Manager, IBM West Africa

Skills shortage, education and business management knowledge have been identified as the bane of the small and medium scale enterprises (SME) sector in Nigeria. So, having the right knowledge, the right skills and the right tools and techniques will help these entrepreneurs deliver the right business results.

IBM is committed to narrowing the skills gap and helping small businesses in Nigeria become more efficient in their operations, and the Service Grant Workshop has helped participants to begin to incorporate smart initiatives in their respective businesses.

Remi Abere leads IBM’s Corporate Citizenship and Corporate Affairs efforts in West Africa.

Related Resources:

IBM in West Africa

IBM Service Grants

“You Give, and You Get”: Employers (like IBM) Overseeing an Army of Retiree Volunteers

by Kerry Hannon, The New York Times

Highway sign reading Retirement Next Left

THE day Alan Toney retired from Michelin North America he bought a Triumph Bonneville motorcycle and made a plan to ride on all seven continents.

After nine years, only Antarctica remains on his bucket list.

When Mr. Toney, 72, returned to his home in Greenville, S.C., though, a chance encounter with another Michelin retiree took him somewhere he had never expected. It turned out to be a classroom.

Mr. Toney is a member of his former employer’s Michelin Challenge Education volunteer mentoring program, begun three years ago to help struggling public elementary schools near Michelin’s 14 American plants.

It is one of many corporate-sponsored retiree volunteer programs that are gaining momentum in philanthropy, generating community good will and tax breaks along the way, among other benefits.

For many among the growing legions of baby boom retirees who want to do volunteer work, employer programs like Michelin’s provide ready-made placement services able to put their skills to use.

Short-on-cash schools and understaffed nonprofit groups welcome the trained and vetted expertise these programs provide and would be hard-pressed to create anything like them on their own. Many are, in fact, using volunteers to do jobs previously handled by paid workers.

This is not likely to change soon. Nonprofit groups continue to suffer from cuts in government financing and reductions in aid from donors, according to a report by the Nonprofit Research Collaborative, a project of the Center on Philanthropy at Indiana University and five other organizations. The upshot is that roughly six in 10 of the charities surveyed said that they were “looking to volunteers to make ends meet.”

While no reliable figures are available on how many companies offer retiree volunteer programs, they are a growing trend, according to Jackie Norris, executive director of the nonprofit Points of Light Corporate Institute, which hands out an annual Corporate Engagement Award of Excellence to companies that offer employee and retiree volunteer programs.

Companies like General Electric, I.B.M. and Intel offer grants of $500 to more than $5,000 to support their retirees’ projects, like building a playground at a public school or designing a science exhibit at a small nonprofit museum. Such donations are eligible for tax breaks.

The programs typically provide retirees with a Web site and newsletter listing available projects, as well as a place to post their own proposals, which a corporate screener assesses. Employers act as liaisons to the public schools, or nonprofit groups, to connect retirees with projects.

“For a company, it’s not just the charitable thing to do, it’s also the opportunity to have a great group of brand ambassadors out there in the local community to build good will,” Ms. Norris said.

In South Carolina, where Michelin is based, nearly 20 percent of students leave third grade unable to read at grade level, according to Mick Zais, state superintendent of education. The high school graduation rate in the 2010-11 school year was 73.6 percent.

Michelin’s Challenge Education program pairs employees and retirees with eight elementary schools in the state to make presentations and provide tutoring on a range of subjects, including elementary physics, healthful eating and basic math, science and reading skills.

Mr. Toney, an engineer and former tire production quality manager, spends a couple of hours a week helping disadvantaged 9-year-old boys at East North Street Elementary School.

“I love travel and motorcycles, but in the classroom it comes down to one basic truth,” he said with emotion. “When I see the light come on in a kid’s eyes, and he says, ‘I get it!’ It’s priceless. I feel invested in these kids.”

His wanderlust, however, adds a twist to his tutoring. “I always try to give them a little information about where I’ve been and see if they’ll bite and ask a question,” he said. “Then I pull out a map and try to widen their world a little.”

When he retired three years ago, Ray Creely, 63, a former director of I.B.M. business consulting services, jumped right into the company’s On Demand Community program. With support from I.B.M. and National Geographic, he helped create a curriculum for a high school in a low-income area of St. Louis to help students understand their origins through a genome project. In conjunction with the University of Missouri, St. Louis, Mr. Creely started a summer science camp for 30 high school sophomores from low-income urban areas.

“I want to help students stay engaged in school and think about their future,” said Mr. Creely, who volunteers 10 to 15 hours a week. “My wife has been known to say, ‘Did you forget you’re retired?’ But I’m not one to sit back and play golf all the time.”

Mr. Creely is one of more than 16,000 I.B.M. retiree volunteers, a number that has more than quadrupled since the program began in 2004. On Demand is a Web-based portal with more than 5,000 projects listed. It also has educational tools for volunteers, like video presentations and training materials, for instance, on how to teach students in the sciences, as well as ways to bolster literacy, build robots and help with disaster recovery.

I.B.M. volunteers who log 40 hours or more of service in a calendar year at an eligible school or nonprofit organization can apply for a $500 cash grant for the institution. Depending on the number of hours they volunteer the use of I.B.M.’s educational offerings, they can apply for $3,000 grants for the institution. To encourage groups, $3,000 grants are also offered for projects with 25 or more volunteers involved. I.B.M. will award a total of more than $4 million in community grants this year, said Diane Melley, vice president for I.B.M.’s Global Community Initiatives.

Related: Volunteering and IBM

The Intel Retiree Organization was created in 2008 to connect with more than 5,000 retirees worldwide. The Intel Foundation matches the time employees and American retirees spend volunteering in schools and nonprofits with a cash donation. Retirees can gain access to volunteer resources and read about volunteers’ experiences on the retiree organization’s Web site.

General Electric’s Elfun volunteer program has about 30,000 members; about half are retirees, working in 28 chapters around the country, according to Janine Rouson, the program’s executive director. G.E. also provides money though the GE Foundation for a wide range of retiree volunteer efforts.

Universities are also stepping up programs involving their retirees. Cornell’s Encore programs include part-time paid employment opportunities at Cornell that can often be done remotely from anywhere in the country and two volunteer options. One unites retirees and current employees who need their expertise for a project. The other connects retirees to local and national volunteer opportunities run through the university, as well as local agencies in the cities where they live.

“We realized that there would be a significant number of our employees retiring in the next 10 years, and that was a lot of knowledge we’d be losing,” says Lynette Chappell-Williams, who manages the Encore programs.

Three years ago, Karin Ash, 62, retired as career development director at Cornell. She is still on campus, though. She and her Cavachon dog, Walnut, volunteer through Cornell Companions, a pet visitation program sponsored by the College of Veterinary Medicine. Volunteers and their pets visit children with disabilities and patients at hospitals and nursing homes.

Ms. Ash logs in a few hours a week at the child care center on campus and helps at a local independent movie theater and the public library. “I like doing a little bit of everything,” she said. “I can be as active as I want to be, and the Encore program puts it all out there for us to pick and choose. It’s a joy. You give, and you get.”

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Greater IBMers who’ve retired: tell us YOUR story! What has retirement given you the time to do?

Rejuvenating Anemic Downtowns like Jacksonville, FL – IBM Smarter Cities Help

by Tonya Weathersbee, Florida Times-Union, Jacksonville

Maybe this will be the downtown study that ends all downtown studies.

During a recent brunch at the Main Library, Mayor Alvin Brown announced that IBM had chosen Jacksonville as one of eight cities nationally and 33 globally to receive one of its Smarter Cities Challenge grants — a $50 million, three-year project in which a team of experts from IBM will suggest ways to rejuvenate anemic downtowns.

Downtown Jacksonville, Florida

An aerial view of downtown Jacksonville, FL

 

 

 

 

 

 

 

 

 

A few activities

It remains a challenge today as groups like Downtown Vision and others sponsor activities such as Wednesday Artwalk and Eat Up Downtown in hopes of giving people more reasons to hang out in the heart of the city rather than drive straight through it.

Still that heart struggles to beat steadily.

Yet Brown said he believes that this latest project, which carries a $400,000 value and costs the taxpayers zilch, could be the key to its comeback.

“I believe it will be a game-changer,” Brown told me. “IBM has a great name and a great brand, and they’re going to really use all their expertise to help us.

“They [IBM’s team of experts] have already moved to Jacksonville, and they’re already looking at ideas, long-term and short-term, and how they can be used holistically to revitalize downtown.”

Being selected for such a grant speaks to the potential of the city. One of the greatest assets of this team is its professionalism and its diversity. There’s an enterprise architect from Nigeria, a communications and media professional from Canada, a marketing expert from Japan, a research scientist from Israel and an attorney from Texas.

Many times, people who come from different backgrounds can add fresh perspectives toward solving old problems.

As I’ve stated in previous columns, reviving downtown is crucial not only because most real cities have real, 24-hour downtowns, but because it’s the key to reversing many of the social ills that many people say makes them avoid the central city.

Many people, for example, say they don’t like to come downtown because they don’t want to be confronted by panhandlers, yet if there were more business and activity downtown, some of the panhandlers would probably find little odd jobs and not worry people about giving them a dollar.

Others would probably go unnoticed amid the bustle of activity, unlike now where the absence of anything else makes them appear threatening.

A business stimulus

A thriving downtown, in fact, can also encourage entrepreneurialism in people who live in or near the area; people who have ideas, but who need a place to make them real that doesn’t require them to drive south of the St. Johns River.

It means creating places where people can be productive that help downtown as well as the entire city.

Countering the perception that downtown is a place where the presence of vagrants outstrips any other reason for being there will be tough.

It’ll be tough because over the years that perception has been abetted by urban sprawl.

In spite of its riverfront and all its other assets, too many people have decided that it’s easier to abandon downtown rather than fight for it.

Brown hopes to change that perception by making its revival a top priority.

That’s good.

Because if an outside company like IBM can look at all the gifts that Jacksonville’s downtown has to offer, and decide that it’s worth spending three years on a study, maybe people who actually live here will believe it’s time they give it a chance, as well.

In fact, it’s past time.

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How’s the health of YOUR downtown?

Small Change Leads to BIG CHANGE – IBM Corporate Service Corps in Emerging Markets

IBMGhanaSlideshowAfter another disappointing week of streaming news about bailouts and leadership decisions flashed in front of us that are painful symptoms of so much that MUST change, I was moved by the corresponding good news headline:

IBM Selects 200 New Global Leaders for the Corporate Service Corps to Tackle Socioeconomic Problems in Key Emerging Markets

The story reads: “Two hundred of IBM’s future leaders from nearly 40 countries will participate for international assignments to emerging markets in 2009 as part of the company’s Corporate Service Corps program, part of the Global Citizen’s Portfolio initiative announced by CEO Sam Palmisano.”

What made this good news so meaningful was the slideshow story told by Charlie Ung, 8-year IBMer from Canada about his four week experience traveling to Accra in Ghana, West Africa. It says more than any words I could write:


http://www.ibm.com/ibm/responsibility/ghana_presentation.html

What I’ve always loved about IBM remains the same.
They do stuff. They inspire us to do it too. They are on it. Not perfect perhaps, but like everything else, in its cracks, new LIGHT emerges always moving to something higher. Sam Palmisano made sure of it when he put his fingerprint on the future with IBM’s commitment November 6, 2008 in a speech describing THE SMARTER PLANET.

The Greater IBM Connection?…
It felt good today to be reminded by the GOOD NEWS above. Another plus was finding out about it on Twitter from GIBMer Jasmin Tragas, IBM Australia (Wonderwebby) It is still another example of the goodness that comes from our Greater IBM Connections across the world. Jasmin reminded us all today in one of her tweets, ”Give, give, give. Without take. Learn how Jasmin is setting the example in her own words and in a creative visual exhibitat the Women’s Gallery at the Global Dialogue Center — changing lives for women in the Philippines. Then you are invited to GIVE, GIVE, GIVE. Like Charlie Ung told us in his story from Ghana…

…Maybe that’s the key:
small change that leads to big change.”
  

Tell us what small changes you are leading. Spread the good news!

Best…
Debbe

Dk010109-recollectionDebbe Kennedy
Contributing Author
Greater IBM Connection Blog
Founder, President & CEO
Global Dialogue Center and
Leadership Solutions Cos.
author, Putting Our Differences to Work
Video Book Review by futurist Joel A. Barker
IBMer 1970 – 1991 L.A.; Anchorage; Seattle; San Francisco
www.globaldialoguecenter.com


GroupCHAT-smONLINE EVENT: You’re Invited!
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